Terms and Conditions

The Arcade (Llandysul) Limited Trading online as Woodburner Warehouse

Product Information

Any product information provided verbally, written and on our website is for guidance only and given in good faith but without warranty. Whilst every effort is made to display as accurately as possible the colour and size of our goods, we cannot guarantee that your monitors display of any colour will accurately reflect the colour of the goods on delivery.  Woodburner Warehouse cannot account for all scenarios such as site conditions and skills of application and are supply only service. In any event we do not accept any liability whatsoever for the performance or non-performance of any goods beyond the value of those goods (for example, we shall not be liable in respect of wasted time or additional costs incurred by any person such as labour or scaffolding costs nor shall we be liable in respect of any alleged consequential losses of any person). 

Stove installation

We are a supply only company and are not responsible for storage of goods or installations. We do recommend you contact a professional Hetas Certified installer to survey and install. We also recommend you buy the stove and have it delivered at least 1 week before installation date.

Prices

All Prices shown are inclusive of VAT and Prices are subject to change without notice.  All orders are subject to availability.  We reserve the right to refuse to accept any order where there is an error in the description of the goods or the advertised prices.

Woodburner Warehouse reserves the right at any time to change or discontinue without notice, any aspect or feature of this website.

Price match requests

All Price match request work on a like for like basis: the product should be the same brand and new for example a Poujoulat pipe cannot be matched to a Euro Vit pipe. 

We reserve the right to refuse a price match request if the price match is unreasonable or if a link or quote is not sent to us clearly stating a cheaper price. 

Delivery

Delivery Charge for Stove Orders

All orders come with a Free Standard Delivery to most parts of the UK Mainlands. Highlands ,Islands and Central London will be charged extra.

Next Day Delivery is charged at an additional £30 charge but this may vary depending on postcode.

Delivery Charges for Smaller Items

Orders bought without a stove will be charged at a standard rate for 3-5 day service

Next day delivery charge at increase rate.

Next Day delivery means next working day and items can be delivered any time between 9am and 5pm.

Next day delivery will only be dispatched on the day of order if placed before 11am and if in stock. We cannot guarantee next day delivery on all our items but will contact you if we are unable to do so.

Stock Availability

 Woodburner Warehouse carry’s a high amount in stock however; you can check stock availability by calling or emailing us. If in stock delivery takes 3-4days. If item is not in stock it can take approx 7-10 days. In some cases where the item is out of stock with the manufacturers it can take 4-6 weeks or longer.

All delivery times are estimates only and it is your responsibility to order in good time before installations dates.

Delivery of goods

Your goods will be delivered on a large vehicle usually 7.5 tonne with a tail lift. Please let us know, as soon as possible, if there will be a problem with access, so we can make alternative delivery arrangement.

We send all our goods by a haulage company and they will deliver the product to the house but will not bring the stove into your property due to insurance reasons. It is therefore your responsibility to arrange the necessary equipment or man power required in order to move the stove to the desired place.  Please note that if there are steps the haulage company will not be able to bring the stove to the door and a “kerb side” delivery will be necessary.

The driver will wheel the stove as far as they can as long as it is free from obstructions and a solid level ground, the drivers trolley does not work on gravel surfaces.

You must check the goods while the driver is still there. The driver is obliged to wait with you up to 15 minutes (for palletised goods only), whilst you unpack the goods. If the driver refuses to wait then please sign unchecked.

If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note. If goods are damaged please contact us as soon as possible as in some cases if it is severely damaged it is better to refused delivery. If items are missing from your order or if incorrect items have been sent this must be reported upon delivery.

If item is damaged we do need to have the damaged item back before sending out a replacement and this may take more time. Alternatively, you can purchase & pay for another stove and a credit/ refund will be given once we  have received the original stove back.

Damages must be reported with in 48 hrs to avoid having to pay for a replacement 

Please note that if a delivery is refused and sent back to us because delivery was not able to take place due to insufficient manpower at the delivery destination any refunds that are requested will be minus the return delivery fees of £100.

If you miss your palletised stove delivery at your pre-booked day, then re-delivery charges may apply.

If you are unavailable when package goods (e.g. fireside accessories) are delivered, the courier company will leave a note, explaining how to re-arrange delivery for a more convenient time.

If you cancel an order after it has been dispatched, we regret that you will be charged for the return delivery costs, even if the products have not reached your address.

Cancellations & Returns Policy

To cancel or return an item you must confirm this in writing via email to sales@woodburnerwarehouse.co.uk or write to us at The Arcade, King Street, Llandysul, Ceredigion, SA44 4DJ. Please quote the order number or invoice number.

Mail order, telephone and internet sales to indidviduals (not businesses), are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC). This protects you by providing a 7 working day cooling off period after the product has been delivered.

As a customer you have the option to cancel any order between the time of placing it and 7 working days after delivery.

You have the right to a refund within 30 working days of cancellation. We will action the refund as soon as the goods have been returned to us in a resellable condition.

The goods must be boxed and must have not been fitted and/or used in any way. Should we find any damage upon receipt we will advise you and deduct any costs from the refund amount.

Bespoke items made to specification, personalised goods, or goods or materials cut to length, are excluded from the right to cancel. 

We will refund the amount originally paid minus any damages and also minus any costs of collecting the goods.

 

Cost of returning a stove, cooker or large appliance to us:

Collection & return to us = £100.00

Collection & return to us & a different stove re-delivered = £140.00

We reserve the right to change these terms and conditions from time to time and you should refer to them each time you place an order.  Please address any comments or complaints: Arcade, King Street, Llandysul, Ceredigion, SA44 4DJ.

 

Ordering

When ordering through our website you will receive an order confirmation email and a phone call to let you know the stove is being dispatched. We may leave a voicemail message to confirm the stove is being dispatched if no one answers. If the item is not in stock you will receive a phone call to give you an idea of delivery times. We will need a valid telephone number for delivery or your order may be delayed.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Privacy & Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

All transaction information passed between Woodburner Warehouse and Sage Pay’s systems is encrypted. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.