We will safely deliver your stove on a lorry with a tail lift facility. It is your responsibility to arrange for someone to help you move the stove into the property
If the goods are in stock we can dispatch the same day or the next day and then the above timescales can be followed. (during busy periods a longer timescale will come into place)
Should the goods be out of stock then we will quote a time scale based on the manufacturers estimated time. Please note that we will give you a rough time scale and should not be taken literally.
We send all our goods by a haulage company and they will deliver the product to the house but will not bring the stove into your property due to insurance reasons. It is therefore your responsibility to arrange the necessary equipment or man power required in order to move the stove to the desired place. Please note that if there are steps the haulage company will not be able to bring the stove to the door and a “kerb side” delivery will be necessary.
Please note that if a delivery is refused and sent back to us because delivery was not able to take place due to insufficient manpower at the delivery destination any refunds that are requested will be minus the return delivery fees of £100.
If you book a delivery day with the haulage company and you are not in when they deliver you will incur a £20 redelivery charge as set out by the haulage company.
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be in good condition.
Damages must be reported with in 48 hrs to avoid having to pay for a replacement
Please note that any costs incurred to you or loss of earnings due to delayed delivery - we are not liable for these costs. For example a delivery is delayed and you have to re-book an installer - we are not liable for the extra installer charges. We recommend you are in receipt of the goods and satisfied with the condition before installer is booked.