Inform us of a warranty Claim

 

If you have an issue with your stove please fill out the below. Please ensure you provide us with as much information as possible so we can deal with your claim as quickly and efficiently as possible.

 

Please note that the following items are not covered under a stove warranty:

 

Stove Glass

Rope Seals

Firebricks

Baffle Plates

 

Please note you can also report damage to your stove here:

 

PLEASE FILL OUT THE INFORMATION REQUESTED, PLEASE WHERE POSSIBLE INCLUDE PICTURES AS WE CANNOT PROCESS CLAIMS FOR SCUFFS AND MARKS IN TRANSIT WITHOUT PICTURES.