Delivery Information

Delivery

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Delivery Charge for Stove Orders

All orders come with a Free Standard Delivery to most parts of the UK Mainlands. Highlands ,Islands and Central London will be charged extra.

Next Day Delivery is charged at an additional £30 charge but this may vary depending on postcode. Next day delivery will only be dispatched on the day of order if placed before 11am and if in stock. We cannot guarantee next day delivery on all our items but will contact you if we are unable to do so.

Next Day delivery means next working day and items can be delivered any time between 9am and 6pm.

 

Delivery Charges for Smaller Items

Orders bought without a stove will be charged at a standard rate for 3-5 day service

Next day delivery will be charge at increase rate. Please call our office to enquire first. Next day delivery will only be dispatched on the day of order if placed before 11am and if in stock. We cannot guarantee next day delivery on all our items but will contact you if we are unable to do so.

Next Day delivery means next working day (Monday to Friday) and items can be delivered any time between 9am and 6pm. Working days do not include Saturday, Sunday and Bank Holidays.

 

 

 

Stock Availability

Woodburner Warehouse carry’s a high amount in stock however; you can check stock availability by calling or emailing us. If in stock delivery takes 3-4days. If item is not in stock it can take approx 7-10 days. In some cases where the item is out of stock with the manufacturers it can take 4-6 weeks or longer.

All delivery times are estimates only and it is your responsibility to order in good time before installations dates.

If the customer would like to cancel the order because goods are out of stock then the customer can do so.

 

 

Delivery of goods

Large Item Deliveries

If you have ordered a large item such as a stove or a flue system, your goods will be delivered on a large vehicle usually 7.5 tonne with a tail lift. Please let us know, as soon as possible, if there will be a problem with access, so we can make alternative delivery arrangement.

We send all our goods by a haulage company and they will deliver the product to the property but will not bring the stove into your property due to insurance reasons. If a driver is particularly helpful and the customer persuades them to help the customer take the goods inside, then the customer does so at their own risk. Any damages occasioned by the goods bought into the customers house are the responsibility of the customer not the delivery company or the supplier.

It is therefore your responsibility to arrange the necessary equipment or man power required in order to move the stove to the desired place.  Please note that if there are steps the haulage company will not be able to bring the stove to the door and a “kerb side” delivery will be necessary.

The driver will wheel the stove as far as they can providing their path is free from obstructions and on solid level ground (the driver’s trolley will not work on gravel or uneven surfaces).

If the conditions at the point of delivery do not permit the delivery firm to bring the goods to the property, then it is necessary for the customer to inform the supplier beforehand or to make arrangements for the goods to be moved to a safe storage place after delivery has been made.

Please note that if a delivery is refused and sent back to us because delivery was not able to take place due to insufficient manpower at the delivery destination any refunds that are requested will be minus the return delivery fees of £100.

If you miss your palletised stove delivery at your pre-booked day, then re-delivery charges may apply.

Goods must be signed for upon delivery and cannot be left in a safe place with out a signature.

Title of the goods shall pass to the customer on completion of the delivery, providing payment has been made in full.

 

Small Item Deliveries

Smaller parcel deliveries will be delivered by a courier company. If you provide us with an email or mobile number you will receive notification directly from them informing you of the delivery.

If you are unavailable when package goods (e.g. fireside accessories) are delivered, the courier company will leave a note, explaining how to re-arrange delivery for a more convenient time.

If the goods are returned to us, due to the courier not being able to deliver, you will be refunded for the item but not for the delivery charge incurred.

Goods must be signed for upon delivery and cannot be left in a safe place without a signature.

Title of the goods shall pass to the customer on completion of the delivery, providing payment has been made in full.

 

Checking the Goods / Lost & Damaged Goods

Large Deliveries (Palletised)

With larger, palletised items, you must check the goods while the driver is still there. The driver is obliged to wait with you up to 15 minutes (for palletised goods only), whilst you unpack the goods. If the driver refuses to wait then please sign unchecked.

If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note. If goods are damaged please contact us as soon as possible as in some cases if it is severely damaged it is better to refused delivery. If items are missing from your order or if incorrect items have been sent this must be reported upon delivery.

If item is damaged, we do need to have the damaged item back before sending out a replacement and this may take more time. Alternatively, you can purchase & pay for another stove and a credit/ refund will be given once we  have received the original stove back.

Damages must be reported within 48 hrs to avoid having to pay for a replacement.

Small Deliveries (Parcel Deliveries)

With smaller boxed items, sent by courier, you do not need to check the contents immediately, but we do ask that you check the items within the parcel as soon as possible as you have 48 hours from delivery to report any damages.

 

Missed Deliveries

Please note that if a delivery is refused and sent back to us because delivery was not able to take place due to insufficient manpower at the delivery destination any refunds that are requested will be minus the return delivery fees of £100.

If you miss your palletised stove delivery at your pre-booked day, then re-delivery charges may apply.

If you are unavailable when package goods (e.g. fireside accessories) are delivered, the courier company will leave a note, explaining how to re-arrange delivery for a more convenient time.

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